Warranty
At Walston Industrial, we are committed to providing high-quality products and exceptional customer service. As part of our commitment to our customers' satisfaction, we offer a comprehensive warranty program for all our products. Our warranty program is designed to give our customers peace of mind knowing that they can rely on the
quality of our products.
If you have any issues with your purchase or questions about our warranty program, please do not hesitate to contact us. Our dedicated team of customer service representatives is available to assist you with any concerns you may have. We are always ready to listen to your feedback and work with you to find the best solution. Our customers are our top priority, and we want to make sure that you are completely satisfied with your purchase. With our warranty program, you can trust that you are making a smart investment in a product that will meet your needs and exceed your expectations.
Walston Industrial
1-Year Limited Warranty
Thank you for choosing Walston Industrial for your tool needs. We take pride in providing high-quality tools, and we back our products with a 1-Year Limited Warranty. Please review the following warranty terms:
Coverage
Walston Industrial warrants that its tools ("Product" or "Products") will be free from defects in materials and workmanship for a period of 1 year from the date of purchase ("Warranty Period"). This warranty is valid only for Products purchased from authorized dealers or directly from Walston Industrial.
Claims and Remedy
If a defect covered by this warranty arises during the Warranty Period, Walston Industrial will, at its discretion, repair or replace the defective Product, or provide a refund. The choice of remedy will be determined by Walston Industrial based on the nature of the defect. Please note that repaired or replaced Products will be covered by this warranty for the remainder of the original Warranty Period or for 90 days, whichever is longer.
Limitations and Exclusions
This warranty does not cover:
- Normal wear and tear or damage resulting from misuse, abuse, neglect, accidents, or
unauthorized repairs or modifications - Damage caused by improper maintenance, non-compliance with the Product's
instructions or intended use, or use of the Product for purposes other than its intended
purpose - Consumable parts or accessories, such as blades, bits, batteries, or other
parts subject to normal wear and tear - Any indirect, incidental, or consequential
damages arising from the use of the Product - All sales are final. Refunds, returns, or exchanges are subject to the sole discretion of Walston Industrial.
Fraud Prevention Policy
In cases where fraud is suspected, Walston Industrial reserves the right to temporarily hold or delay payment processing until the matter is reviewed and resolved. This measure is in place to protect both our business and our customers. If fraud is confirmed, the transaction will be canceled, and the necessary authorities or institutions may be notified.